top of page

Privacy Policy

Purpose of this Policy

This Privacy Policy, effective date: 23-Oct-2025, explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our services, you consent to the collection and use of your personal information as described in this policy.

What Information We Collect

We may collect the following types of information:

  • Name, email address, phone number, and contact details.

  • Age or general background information.

  • Goals, challenges, or relevant personal details shared during coaching sessions.

  • Payment and billing information (if applicable).

  • If you provide sensitive information (e.g. related to wellbeing or mindset), it will only be collected with your consent and treated with strict confidentiality.

How We Use Your Information

We use your information to:

  • Deliver coaching, mentoring, or training sessions.

  • Communicate session details, reminders, and updates.

  • Manage billing, payments, or program enrolments.

  • Provide resources, newsletters, or offers (only if you have agreed to receive them).

  • Improve our services and client experience. 

  • We will never sell or trade your personal information.

Disclosure of Information

We do not share your personal information with any third parties, except:

  • Where you have provided explicit consent

  • When required by law or to protect your safety or others’ safety

  • To trusted service providers (e.g. secure cloud or booking systems) who assist in business operations and are bound by confidentiality agreements

Data Storage and Security

  • We take reasonable steps to ensure your personal information is protected from misuse, loss, unauthorised access, or disclosure.

  • Information is stored securely on password-protected systems or reputable cloud services.

  • When no longer needed, information is securely deleted or de-identified.

Access and Correction

  • You may request access to the personal information we hold about you, or ask us to correct it if inaccurate or outdated.

  • To do so, please contact us at weightprofessionals@gmail.com we will respond within a reasonable timeframe.

Direct Marketing

  • We may occasionally send you updates, offers, or newsletters related to our services.

  • You can opt out of these communications at any time by clicking unsubscribe or contacting us directly.

Privacy Concerns or Complaints

  • If you have any questions or complaints about how your information is handled, please contact us first. 

  • If you’re not satisfied with our response, you can contact:
    Office of the Australian Information Commissioner (OAIC)
    Website: www.oaic.gov.au

Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in law or our practices.
The latest version will always be available on our website.

bottom of page